Reference

Your Agreement With fanlank Starts Here

Before you open your account and explore our lobby, these terms set out what you agree to, what we commit to, and how the relationship between you and…

Jurisdiction-aware eligibilityAccount security commitmentsDispute resolution processData handling policyUPI, Paytm, PhonePe transaction rules
Explore the Lobby Read FAQ
fanlank Your Agreement With fanlank Starts Here
TERMS CONTACT PATHS

Reach Us When These Terms Raise Questions

If any clause in these terms is unclear or you believe a decision affecting your account was made in error, our support team is reachable through three direct channels.

Live Chat Connect with a support agent directly from the fanlank site. Available daily; suitable for immediate questions about account status, transaction holds, or clause clarification.
Email Support Send your terms-related query or formal dispute to our support email. Attach any relevant screenshots or transaction references so we can investigate without delays.
Help Centre Our self-service Help Centre contains clause-by-clause explanations, account management steps, and answers to the most frequently raised terms questions from Indian account holders.
HOW WE HANDLE YOUR ACCOUNT

Six Ways We Keep Your Account and Data Secure

fanlank applies a layered approach to account security, data retention, and compliance — so you know exactly what happens to your details, how long we keep records, and who to contact if…

Data Handling

We collect only the data necessary to operate your account and process transactions. Your personal details are never sold to third parties and are stored on servers with AES-256 encryption active at rest.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from the settings panel on any page without affecting your account functionality.

Account Security

Two-factor authentication is available on all fanlank accounts. We strongly encourage you to enable it via the security tab; any login from an unrecognised device will trigger a verification step automatically.

Record Retention

Transaction records and account activity logs are retained for a minimum of five years in line with applicable financial regulations in India. You may request a copy of your records at any time through the support email.

Account Changes

Name corrections, email updates, and linked payment method changes must be submitted via the Help Centre with supporting documentation. Changes are processed within three working days and confirmed by email.

Policy Contact

For formal requests about these terms — including objections, data-subject access requests, or deletion requests — email our compliance team directly. We respond to all formal requests within 30 days as required by applicable law.

Frequently Asked Questions About These Terms

These are the questions our account holders in India ask most often about the terms and conditions. If your question is not covered here, open a chat or send an email to our support team and we will respond with the specific clause that applies to your situation.

These terms apply to every person who accesses the fanlank platform, regardless of whether they complete registration. Access and eligibility depend on local law and are available only where local law permits you to use this type of service.

We may update these terms at any time, but we will send a notification to your registered email address before material changes take effect. Continuing to use your account after the effective date means you accept the revised terms.

Closing your account does not immediately erase your records. We retain transaction logs and identity documents for a minimum of five years to meet Indian financial regulations. You may request a copy of retained data through the support email.

Yes. Any deposit or withdrawal made via UPI, Paytm, or PhonePe is subject to these terms and to the payment provider's own policies. If a transaction is disputed, raise it with us first; we will coordinate with the payment provider where needed.

Submit your dispute via the support email with your account ID and a description of the issue. We aim to acknowledge within 24 hours and resolve account-level disputes within five working days once we have all relevant details from you.

Yes. Send a formal data-subject access request to our compliance email. We will compile and deliver your account data within 30 days in line with applicable law. Include your registered email address and a copy of your identity document to verify the request.

These terms are governed by the laws applicable in your jurisdiction within India. Where any provision conflicts with local law, the local law takes precedence. Disputes that cannot be resolved through support escalation may be referred to the appropriate legal forum in your state.

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