Reference

Everything You Want to Know About fanlank

Q: How do I create an account on fanlank?

Visit fanlank.com and tap the account creation button. Enter your mobile number, email, and personal details. A one-time code is sent to your number to confirm identity. The whole process takes under three minutes on most devices.

Q: How long does a UPI deposit take to reach my wallet?

Most UPI deposits reflect in your fanlank wallet within sixty seconds of your bank confirming the transfer. If yours has not appeared after five minutes, check that your bank app shows the debit before contacting support with the UTR number.

Q: Can I deposit using Paytm or PhonePe?

Yes, both Paytm and PhonePe are available in the deposit screen alongside UPI. Select your preferred method at checkout, complete the payment in your app, and the amount posts to your wallet automatically once the transaction is confirmed.

Q: How long does a withdrawal take to process?

Withdrawal requests are reviewed by our finance team and typically processed within four hours on business days. Funds move back to the UPI handle or Paytm wallet linked to your account. Weekends may add a few extra hours to that window.

Q: What do I need to verify my account?

Verification requires a government-issued photo ID and a selfie taken at the time of submission. Documents are reviewed within a few hours. You can explore the lobby while verification runs, but withdrawals are held until the check completes successfully.

Q: Is fanlank available for accounts in India?

Access depends on local law in your region. fanlank is available where local law permits. Check the terms on the site for your specific state or region to confirm eligibility before completing your account registration.

Q: What should I do if a game like Aviator or Roulette fails to load?

Start by clearing your browser cache or refreshing the app. Aviator and Roulette both require a stable connection — switch from mobile data to Wi-Fi if possible. If the issue continues after two attempts, live chat support can pull your session log and diagnose the problem directly.

We have pulled together the questions we hear most often — from setting up your account and depositing via UPI or Paytm, to how withdrawals work and what…

Account SetupUPI & Paytm DepositsWithdrawalsSecuritySupport Access

Explore the Lobby Read FAQ

How This FAQ Is Organised for You

The questions on this page are grouped by topic so you can move straight to what matters. We start with account creation, then walk through deposits — UPI, Paytm, PhonePe — and withdrawals, then cover security practices, game access, and how to reach us when the answers here are not enough. Each answer is written by the fanlank team, not pulled from

a generic template, so the detail you read reflects how our platform actually behaves. Where access or eligibility is concerned, availability depends on local law and is open to you where your local law permits.

UPI
Paytm
PhonePe
Google Pay

THREE THINGS TO KNOW

Quick Snapshot Before You Dive In

Three areas come up in almost every conversation with our team. Here is what you should know upfront before reading the full answers below.

Opening Your Account

Deposits via UPI and Paytm

Getting Your Money Out

Open Your Account Explore the Lobby

FAQ BY THE NUMBERS

How Our Support and FAQ System Performs

FAQ topic categories covered

Live support channels available

<4 hrs

Average withdrawal review time

24/7

Live chat availability

REACH US DIRECTLY

Three Ways to Get Help From fanlank

If the FAQ below does not cover your specific situation, our support team is reachable through three channels.

Live Chat Our live chat widget sits in the bottom-right corner of every page. It connects you to a real agent, not a bot, during peak hours. For most account and payment queries, this is the fastest path to a resolution.

Email Support Send a detailed message to our support address for anything that needs documentation — withdrawal disputes, account verification questions, or anything requiring a written record. We aim to reply within four hours during business days.

Help Centre The help centre hosts step-by-step walkthroughs for common tasks — connecting your UPI handle, updating your profile, and checking your transaction history. Search by keyword to find the right article without waiting for an agent.

WHY THESE ANSWERS HOLD UP

What Makes This FAQ Reliable

Every answer in this section was written by the fanlank operations team — people who manage accounts, process payments, and handle support escalations daily.

Written by the Ops Team

Each FAQ answer comes from the same people who configure the platform. When we say UPI deposits clear in under a minute, that is based on real transaction data from our payment logs, not a marketing estimate.

Updated When Things Change

Payment rails, withdrawal windows, and verification steps can change. We review this FAQ whenever we update platform behaviour so the answers you read today match what you will actually experience when you log in.

India-Specific Answers

This FAQ is written for accounts created in India. We do not recycle generic answers from other markets. Payment methods, currency handling, and support hours all reflect what is relevant to you specifically.

No Vague Promises

We do not pad answers with phrases like 'as soon as possible' or 'shortly'. Where we can give a number — four hours, one minute, three retries — we do. Where we cannot, we say so and explain why.

Linked to Live Support

Every FAQ section connects directly to a live support path. If an answer here is unclear or your situation differs, a single click opens the chat widget and passes context to the agent so you do not have to explain from scratch.

Legal & Access Transparency

Where questions touch on eligibility or regional access, we state clearly that availability depends on local law and applies where your local law permits. We do not obscure that with vague phrasing.

When to Use the FAQ and When to Call Us

Not every question needs a live agent. This comparison shows you which path resolves your query faster so you spend less time waiting and more time in the…

Deposit not showing up	Check the FAQ first — most UPI and Paytm delays resolve within five minutes. If your wallet is still empty after ten minutes, open live chat and share your UTR number.
Withdrawal status	The FAQ covers standard timelines. If your withdrawal has passed the stated window without movement, email support with your transaction ID for a finance team check.
Account verification	The FAQ explains what documents are needed and in what format. If your submission is rejected, live chat can tell you precisely what was missing without a round-trip email.
Game access issues	The FAQ covers region-based availability and browser requirements for Aviator, Roulette, and other titles. For persistent loading errors, the help centre has device-specific steps.
Changing personal details	Minor details like a phone number update are covered in the FAQ step by step. Legal name changes require document submission — email support is the right path for those.
Promo queries	The FAQ describes how current promotions work in general terms. For anything specific to your account balance or eligibility, live chat will check your account in real time.
Security and password reset	The FAQ covers standard password reset and two-factor setup. If you suspect unauthorised access to your account, contact live chat immediately rather than relying on the FAQ.

WHAT DEFINES FANLANK

Six Things That Shape Your Experience Here

These are the defining characteristics of fanlank as a platform — the concrete elements that affect your account every session.

India-Ready Wallet Your fanlank wallet handles INR natively.

Games Worth Coming Back For The lobby includes Aviator, Ganesha Gold, Roulette, Football Strike, Bingo…

Live Tables Streamed in Real Time Live casino tables — including Roulette — are streamed from…

Account Security by Default Two-factor authentication is available on every account.

Transparent Fee Structure We do not add processing fees on top of your…

Support That Knows the Platform Our support agents use the same back-end tools the operations…

Frequently Asked Questions on fanlank

These are the questions our support team hears most often. We have written the answers to be specific enough that you can act on them directly without needing to follow up with a live agent in most cases.