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How fanlank Handles Your Personal Data

This Privacy Policy sets out exactly what personal data fanlank collects from you, how we use it, how long we keep it, and the rights you hold over…

Data collected only as neededYour rights, clearly statedContact us to update or deleteCookies explained plainlyIndia-region account data

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What This Policy Covers and Why

fanlank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

fanlank collects the information you provide when you open an account — name, email address, date of birth, and payment identifiers such as your UPI handle, Paytm mobile number, or PhonePe-linked details. We also collect technical data: device type, IP address, browser, and session activity. This

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data is used strictly to operate your account, process transactions, prevent fraud, and communicate service updates. We do not sell your personal data to third parties. Sharing occurs only with payment processors and security partners who are contractually bound to handle it under the same standards
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we apply. Availability of our service depends on local law and is accessible where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact fanlank About Your Data

If you want to access, correct, or request deletion of the personal data we hold on your account, our privacy team is available around the clock.

Email the Privacy Team Send your data access, correction, or deletion request directly to our privacy inbox. We acknowledge every message within 24 hours and resolve straightforward requests within seven working days.

Live Chat on fanlank Open the live chat widget from any page on fanlank.com and ask to speak with the privacy team. Our agents can raise a formal data request on your behalf while you are on the chat.

In-Account Help Centre Log in, navigate to your account settings, and select the Help option. From there you can submit a privacy request that is automatically tagged to your account record, speeding up verification.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our security and data practices cover every layer of your account — from the moment you deposit via UPI through to how long your records are kept after an account is closed.

Data We Collect

We collect only what is needed: your registration details, payment method identifiers (UPI, Paytm, PhonePe), device data, and in-session activity. Nothing beyond what is required to run your account and process your transactions is retained.

Cookie Use

Cookies on fanlank keep your session active, remember your preferred language and currency, and help our fraud-prevention tools spot unusual login patterns. You can manage or decline non-essential cookies through the cookie banner shown on your first visit.

Account Security

Passwords are hashed using industry-standard encryption before storage — we cannot read them. Two-factor authentication is available for your account and we strongly encourage you to enable it, particularly if you access fanlank from shared devices.

Data Retention

We keep your account data for as long as your account is active and for a further period required by applicable financial regulations. When you request account closure, we delete or anonymise personal data that is no longer needed for legal or fraud-prevention purposes.

Third-Party Sharing

Your data is shared only with payment processors handling UPI, Paytm, and PhonePe transactions, and with fraud-detection partners. Every third party signs a data processing agreement committing them to confidentiality and the same deletion schedules we follow.

Your Rights and How to Use Them

You have the right to request a copy of your data, ask us to correct inaccuracies, or ask for deletion where no legal hold applies. Submit any of these requests via email or live chat and we will confirm receipt within one business day.

Your Privacy Policy Questions

These are the questions we hear most often about how fanlank manages personal data, cookie settings, and account holder rights. If your question is not answered here, our privacy team is reachable via live chat or email at any time.

We collect your name, email address, date of birth, and payment identifiers such as your UPI handle or Paytm mobile number. We also log device and session data automatically when you log in, which helps us detect unauthorised access attempts.

Payment identifiers like your UPI handle or Paytm number are stored in encrypted form and accessed only by our payment processing systems. We never store full card details. PhonePe and Paytm transaction references are retained only for the period required by financial regulations.

Yes. Submit a data access request through our privacy email or the in-account Help Centre. We will compile and send you a copy of your personal data within seven working days of verifying your identity.

Contact us via live chat or the privacy email and request account deletion. We will remove or anonymise all data not subject to a legal hold within 30 days. You will receive written confirmation once the deletion is complete.

No. We do not sell personal data. We share it only with payment processors and fraud-prevention partners under strict data processing agreements. Those partners cannot use your data for any purpose beyond the service they provide to fanlank.

Use the cookie banner that appears on your first visit to accept, decline, or customise non-essential cookies. You can also update your cookie preferences at any time from the Privacy Settings link in the site footer.

Reach our privacy team by email or live chat with a description of your concern. We will log it as a formal complaint, investigate, and respond in writing within five working days. You also retain the right to escalate to the relevant data protection authority.

How fanlank Handles Your Personal Data

Contact fanlank About Your Data

Data Handling, Cookies and Account Security

Data We Collect

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Rights and How to Use Them

Your Privacy Policy Questions

01 What personal data does fanlank collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all the data fanlank holds about me?

04 How do I ask fanlank to delete my personal data?

05 Does fanlank sell my data to advertisers or third parties?

06 How can I control or turn off cookies on fanlank?

07 Who do I contact if I believe my data has been handled incorrectly?

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