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Understand the Rules That Govern Your Account

Every account on fanlank is governed by a clear set of terms covering data use, account conduct, content rights and dispute resolution — all written to reflect the…

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fanlank Understand the Rules That Govern Your Account
REACH OUR LEGAL TEAM

Contact Us With Policy or Account Questions

If you have a question about how a specific term applies to your account, how we process your personal data, or how to raise a formal dispute, our support team is available…

Email Support Send your policy query or data request to our legal support address. Include your registered account email and the specific clause or concern so we can route your request to the correct team member without delay.
Live Chat Start a live chat session from within your account dashboard. Our agents can clarify term definitions, explain cookie settings and escalate formal complaints to the legal team on your behalf during chat hours.
Written Request For data deletion, data portability or formal objection requests, submit a written request through the in-account form under Settings. We process these in line with applicable data protection obligations and confirm completion by email.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We apply layered security across every part of the account — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

Data Collection

We collect only the data necessary to operate your account — name, contact details, payment references and session logs. No supplementary data is gathered without a specific, disclosed purpose tied to a service you have requested.

Cookie Use

Cookies on fanlank fall into three categories: essential session cookies, preference cookies that remember your lobby layout, and analytics cookies that help us identify which pages load slowly. You can manage non-essential cookies from the settings panel in your browser.

Account Security

Passwords are hashed and never stored in plain text. Two-step verification is available and strongly encouraged. Any login from an unrecognised device triggers an email alert sent immediately to your registered address so you can act if the access was not yours.

Data Retention

Account data is retained for as long as your account remains active and for the statutory period thereafter as required by applicable Indian financial and consumer regulations. Once that period lapses, personal identifiers are deleted or anonymised.

Your Rights

You have the right to access, correct or request deletion of the personal data we hold about you. You may also request a portable copy of your data in a standard format. Submit any such request through the Settings form or via email to our support address.

Dispute Resolution

If you disagree with a decision made about your account or a transaction processed through UPI or PhonePe, raise it with our support team first. Unresolved disputes can be escalated in writing; we commit to a formal written response within 10 business days.

Frequently Asked Legal and Policy Questions

The questions below cover the areas our account holders ask about most when it comes to terms, data and their rights on fanlank. If your question is not answered here, reach out via live chat or email and we will respond in writing.

These terms apply to anyone who creates an account on fanlank and accesses the platform where local law permits. Eligibility is determined by the laws of your jurisdiction — we do not override applicable Indian legislation, and access is restricted wherever required by law.

At registration we collect your name, email address, mobile number and, when you make a deposit via UPI, Paytm or PhonePe, the transaction reference associated with that payment. We do not collect payment card numbers or bank credentials directly.

Account data is retained for the statutory period required by applicable Indian financial and consumer regulations following closure. Personal identifiers are deleted or anonymised once that retention period ends. You can request confirmation of the exact period via email.

Yes. Submit a data portability request through the Settings section of your account or email our support team from your registered address. We will compile and deliver your data in a standard format within 10 business days of verifying your identity.

Use the deletion request form in your account Settings or contact us in writing via email. We will confirm receipt within 24 hours and complete the deletion — subject to any retention obligations under Indian law — within 30 days, notifying you by email once done.

When we amend any policy, the updated version is published on this page with a revised effective date. We notify you by email ahead of material changes. Continuing to use the platform after the effective date constitutes acceptance of the revised terms.

Contact our support team first via live chat or email with full details of the decision you are disputing. If the matter is unresolved at that stage, submit a written escalation request; our legal team will issue a formal written response within 10 business days.

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